Shipping policy
Shipping & Delivery
Processing time: Orders typically ship within 1-5 business days.
Shipping costs & times: Calculated at checkout and vary by location. Delivery times are estimates, not guarantees.
Risk of loss: All items purchased are made under a shipment contract. Risk of loss transfers to you once we hand the item to the carrier.
The Courier Guy South Africa (TCGSA)
9.1 At all times, the onus of establishing the condition of the goods at the time of delivery by TCGSA shall rest with the Customer and/or the Sender. Without limiting the generality of the foregoing, TCGSA shall be entitled to delay the dispatch of any goods or expedite the date of dispatch if, in its sole discretion, it considers it necessary for the safety of the goods and/or any other reason.
TCGSA will only deliver goods that are the property of the Customer and/or the Sender. The Customer and/or the Sender warrants that they (i) are the owners of the goods and (ii) are authorised to accept these conditions not only on their own behalf but also as agents for and on behalf of all other persons who are or may become interested in the goods. The Customer and/or the Sender hereby indemnifies and holds TCGSA harmless from and against any damages, costs, and expenses resulting from any breach of these warranties.
9.2 The estimated transit time for delivery utilising Courier Lockers is 1–4 business days.
9.3 It is the Customer’s responsibility to ensure that the destination to which the parcel is to be sent (destination locker) or address, as well as the recipient’s contact details—including full names, surnames, and email addresses—are clearly written on the parcel.
9.4 Both the Sender’s and recipient’s details must appear in full to receive a PIN code.
9.5 The responsibility to collect the package rests at all times with the recipient. The recipient has 48 hours, following notification by PIN code, to collect the parcel at the destination locker. Failure to do so will result in the package being returned to the nearest TCGSA Depot, with full re-delivery fees applicable.
9.6 Each package can be tracked using the TCGSA tracking website. Alternatively, the Customer can log into their own account and view the parcel’s status under ‘History’.
9.7 Track your parcel at https://thecourierguy.co.za.